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About Us

About Holland & Barrett

Holland & Barrett International is one of the world’s leading health and wellness retailers and the largest in Europe...

…supplying its customers with a wide range of vitamins, minerals, health supplements, specialist foods and natural beauty products. With over 150 years of experience in the industry, our name is a familiar sight in almost every major city and town across the UK and is becoming increasingly more visible further afield, in markets as diverse as the Netherlands and Malta to the UAE, China and India.

Our Proposition

We sell a wide range of branded and own-label products across these categories and also own a number of trademarks for specific product lines. We also sell sports nutrition products under licence, for example through MET-Rx in the UK. In total we offer our customers more than 9,000 skus across all of our ranges, including products from some of the world’s most famous vitamin, nutrition and natural beauty brands including Centrum, Seven Seas, MaxiNutrition, Dr Organic and Bioglan.

Holland & Barrett International’s business is segmented into key areas:

Food & Drink

Natural Beauty

Sports Nutrition

Vitamins & Supplements

We are proud of our extensive

specialist training programme...

…Which is unparalleled in the health supplement industry. Under our own unique ‘Natural Health Academy’, our associates are able to gain qualifications in the provision of health advice which are to ‘A’ level equivalent standard and officially recognised by the UK Government’s ‘Education Development International’ programme. This is the first recognised training scheme to cover health on the high street, and associates are fully trained in understanding product safety and contraindications for products, for example use during pregnancy. Our commitment means customers can confidently have access to clear and concise information to help them make informed product choices to match their needs. We have recently introduced our healthy experts training allowing our associates to further specialise in key areas such as sports nutrition, natural beauty, supplements or food.
Standard stores: our stores vary in size averaging at 1,100 sq ft, with smaller standard shops selling our core traditional products across the supplements, fruit, nuts and seeds categories. Larger stores have a more extensive range of health foods, including frozen, chilled and sports nutrition alongside a wide range of natural beauty products. We want our stores to be full of discovery, where our customers can touch, feel and interact with our products. That’s why we’ve been introducing new store features over the past five years including the Pick n Mix stations with dried fruit, snacks and seeds, the Tea Bar, where our customers can purchase their favourite infusion and the popular Oil and Vinegar station. More stores: in 2015 we opened the doors to our first Holland & Barrett “More” store in Chester. These are the largest stores in our portfolio. The More stores are designed to take the experiential element of our store proposition to the next level, giving our customers access to the widest selection of health food and natural beauty products on the high street. The More stores introduced our new Deli Counter, offering a wide selection of olives and sundried tomatoes along with much more. The Natural Beauty area is also much larger, with a huge range of make-up, cosmetics and haircare completely free from parabens, SLS and Microbeads. Customers are also able to make their own products personalised for them at our Make Your Own’ counters At around 5,500 plus sq ft the More stores have a huge range of vegan and vegetarian-friendly foods, as well as wheat-free, dairy-free and gluten-free products covering all of the main Free From categories defined in legislation, from gluten and dairy free through to nut, egg and fish allergies. In addition each More store includes a Sports Nutrition area where trained associates can measure customers’ Body Mass Index, hydration levels and fat percentage. We currently have five More stores in Chester, York, Plymouth and Marble Arch.
We are proud to be not just a financially successful business, but an award winning one too. Below is a selection of our recent awards:
  • Ranked Number 7 in The Sunday Times Grant Thornton Top Track 250
  • The Queen’s Awards for Enterprise: International Trade
  • 2016 Retail Week Speciality Retailer of the Year Award
  • 2016 Retail Week Rising Stars Awards – IT or Technology Individual of the Year
  • Customer Service Individual of the Year 2016
  • Coventry Telegraph Business Award 2016 – Retail Business of the Year
  • Midlands and Yorkshire Contact Centre Awards 2016 – Support Person of the Year
  • Natural Beauty Retail Awards 2016

We believe in innovation not just for innovation’s sake, but in sourcing products to fulfil our customers’ health and wellbeing needs from the comfort of their high street. In 2015, we set out our aim to become the UK’s largest Free From retailer with the launch of the largest Free From food range available in the UK and the country’s first ever Free From concept store –Holland & Barrett More.

Catering for the needs of the estimated 10 million of food allergy and intolerance sufferers in Britain, our proposition listed 600 Free From products at launch with the aim to go on to list 3,000 products, covering all the main Free From categories defined in legislation, from gluten and dairy free through to nut, egg and fish allergies.

This wasn’t just a business move for us. One of the drivers for the new proposition was the personal experience of our former CEO Peter Aldis whose son has a nut allergy. This experience prompted Holland & Barrett to partner with national charity Allergy UK, which campaigns to ensure allergy is not a forgotten condition, and provides advice, information and support to people with allergies and food intolerance.

 

At Holland & Barrett we don’t just want to be good for our customers, we want to be good for the planet too. That’s why in 2007 we launched the Plan-it Green project to ensure we are environmentally responsible retailers. We are very proud of our achievements here: We were the first retailer to abandon plastic bags in store, six years before the 5p charge was introduced by the Government this year We are the only national retailer to have introduced an entire range of toiletries free from parabens and sodium lauryl sulphates We look to source over 95% of our products from suppliers in the UK to considerably reduce the need for sea and air freight We have introduced carbon offsetting initiatives with the Carbon Trust and switched to renewable materials for all advertising materials In addition to these achievements, we are particularly proud to be the first national retailer to ensure all of our products are free from plastic microbeads which have been found to cause harm to the oceans and the marine life that live there. Our products are made from natural ingredients taken from Mother Nature and so we want to help look after the environment in return. From waste, energy and the products we sell through to the suppliers we work with, we want to make our impact on the planet as small as possible.
As one of the world’s leading health and wellness retailers, we understand that it is our duty to set a gold standard in terms of regulation, consumer safety and labelling. Holland & Barrett International is a long-standing member of the Health Food Manufacturers’ Association, working effectively to represent the interests of the UK natural health products industry at all levels of the legislative, regulatory and Parliamentary process. As part of our membership, we comply fully with the HFMA’s Code of Practice to raise standards across the entire industry when it comes to labelling and marketing of our products, in line with the Nutrition and Health Claims Regulation, set out by the European Food Safety Authority. We ask all of the thousands of suppliers we work with to adopt the same high standards when it comes to the production and marketing of their own products. We are committed to the safety of our customers with all our products. Our charter includes a commitment that every sales associate is ‘qualified to advise’, but at our head office, our technical and safety advisory ensure that our products are produced in a way that ensures the safest possible experience for our customers, and we always urge all customers to speak to their GP before embarking on a new nutritional routine.

There are a total of 1,368 Holland & Barrett stores around the world, with a presence in 16 country markets. The majority of our portfolio is based in the UK with 715 owned stores. We also own stores in Belgium (20), Sweden (4), Holland (182) and the Republic of Ireland (52) all of which have fully supporting websites. The remainder of our portfolio comprises franchised stores and store-in-stores.

Our rapid international expansion has been driven by a combination of franchising and acquisition. Our first acquisition, of the De Tuinen chain (67 stores, now 182) in the Netherlands was made in 2003 and our first overseas franchise was agreed in 2008. We subsequently acquired Belgium’s health and wellness chain Essenza (13 stores, now 20) in 2013. Both of these businesses operate under the Holland & Barrett brand. We opened our first owned store in Sweden in 2015 and in the same year celebrated ours 100th franchised store opening, in the city of Taiyuan in China and Saudi Arabia

Holland & Barrett's e-commerce

Shipping information about Saudi Arabia

Shipments coming to Saudi Arabia, starting from 1st of June 2020, will be charged a value-added tax of 15%, due to government regulation. 15% VAT will be collected during checkout for customs clearance purposes. Please visit the official government website for more information about the new value-added tax.

Due to the difference in the exchange rate of currencies, orders that almost reach the permissible limit for taxes and customs duties may be imposed on them, where the transfer price from the date of placing the order may differ from the transfer price when the order is cleared from customs.

We kindly ask you to check with Saudi Customs about the conditions for importing products and if there are any other required licenses or declarations.

 

For information about customs, duties, etc. Please visit the Saudi Customs website: Saudi Customs

 

We at Holland & Barrett respect the terms and laws imposed by the Saudi government and do our best to ban any product that does not comply with customs regulations from our site. But we kindly ask you to take into account that these materials cannot be imported into Saudi Arabia: nutmeg, poppy seeds, or any product containing alcohol or pork derivatives.

 

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